Terms & Conditions …

Nick Rushton / WitnessTheMagic.co.uk is represented by Magical Memories Entertainment Agency www.magicalmemories.co.uk – all bookings are made via the Magical Memories website and full terms and conditions can be seen here:

https://www.magicalmemories.co.uk/terms-and-conditions

Here is a copy of the terms and conditions taken from the link above which are explained clearly at the time of booking:

Magical Memories Terms & Conditions …

Payment Options
Magical Memories currently offer the following payment options:
1. Payment By Cheque
2. Payment By BACS / Bank Transfer
3. Credit or Debit Card Via PayPal

Deposit
It is very important that the minimum deposit (non-returnable, or transferable) is paid using one of the above methods, within seven days from the date of your initial confirmation, as your booking is classed as provisional until your deposit is received.  If your deposit is late it may be taken that you no longer need our services and your performer could be booked to someone else without prior notice to yourself.

* If your event is within 14 days of the date of booking, full payment via credit or debit card may be required.

Balance
The balance must be paid using bacs (bank transfer) or cheque, at least 2 weeks before the event – you will not necessarily be reminded. IMPORTANT: If we do not receive the balance at least 2 weeks before the event, this will be deemed as “Cancellation By Client” and the remaining balance will still be payable in full – Please see below.

Cancellation By Client
Should you wish to cancel your booking, as stated above all deposits paid will be forfeited. Postponing the event date will be deemed as cancellation of the original engagement. The address to send cancellation to should be requested by emailing enquiry@magicalmemories.co.uk and must be sent by letter by recorded delivery. Cancellation must be received 21 days prior to the engagement. If cancellation is made after this time, any remaining balance will be payable in full. You will be notified as soon as cancellation has been received.

** COVID UPDATE (From 8th March 2021) **  

If your event cannot legally go ahead because of Covid restrictions, the following 3 options will be available:

a. To postpone the event date at no extra cost to any future available date, within 2 years of the original date booked.

b. When postponing, if the requested new date is not available, a replacement act of the same standard will be offered where possible.

c.  Should you wish to cancel the booking rather than postpone, a full refund of all monies paid will be provided.

Cancellation By Performer
If for any reason beyond the control of Magical Memories, the performer is delayed or unable to appear and a change of date or substitution cannot be agreed upon, then this agreement shall be cancelled with no further obligation by either party.  In this case, any prepaid amount will be immediately returned to the client.  Magical Memories act as an entertainment agency and cannot be held responsible for non fulfillment of bookings

Contracted Times
Contracted finish time may be adhered to, regardless of schedule delays unapproved of in advance.

Complaints
In the unlikely event of receiving a complaint, Magical Memories will make every effort to settle disputes to the mutual satisfaction of both the client and performer.  Complaints must be made in writing.  If we are unable to settle the dispute, both client and performer must settle the matter directly or via their own legal representatives.

General Data Protection Regulation (GDPR)
Magical Memories take your privacy seriously and will only use your personal information to administer your account and to provide the products and services you have requested from us.

Magical Memories assumes no liability for expenses incurred or damages suffered in connection with this agreement.